Help centre
Answers for the journey and the tools behind it.
Start with common questions about planning, accounts, consultations and privacy. If you still need help, contact the JustJapa team.
Using JustJapa
Understand the wizard, roadmap and destination tools.
Consultations
Know what to share and what kind of guidance to expect.
Account support
Get help with access, settings or an unexpected issue.
Frequently asked questions
Start here.
Information and migration requirements can change. Always confirm time-sensitive details with the relevant official authority.
What does JustJapa do?
JustJapa provides software for destination research, migration planning, personalised roadmaps, document analysis and progress tracking. You can also request human consultation support.
Does JustJapa provide legal advice or guarantee a visa?
No. JustJapa provides planning guidance and general information. It does not replace official government information or advice from a qualified immigration lawyer or regulated professional, and it cannot guarantee any outcome.
How is my migration roadmap created?
The roadmap uses the circumstances and goals you provide to organise possible milestones, tasks and planning considerations. Review the result carefully and verify current requirements with official sources.
Can I use JustJapa before creating an account?
You can explore the public website, country comparison and migration wizard. An account is required for features that save and manage your personalised planning work.
What should I include in a consultation request?
Include your intended destination, current stage, broad timeline and the questions you need help working through. Do not send passwords or unnecessary identity documents through the contact form.
How do I get help with my account?
Use the contact page or email [email protected]. Describe what happened, the page or feature involved and any non-sensitive troubleshooting details.
How does JustJapa handle personal information?
Our Privacy Policy explains what information the service handles, why it is used, how it may be shared and the choices available to you.
How do I request access to or deletion of my data?
Contact [email protected] with enough information to verify and process your request. Some records may need to be retained where required for security, legal or operational reasons.
Still need an answer?
Send the team a message with the context needed to help.